Help & Troubleshooting


Having problems watching the stream? Browse through common problems and solutions. Click a problem to be shown tips on how to fix it.


My stream is freezing or choppy
Most problems with buffering/freezing/choppy playback are caused by slow/inconsistent internet on the users end. First, try refreshing the page. Then, failing that, please make sure that your internet speed is sufficient. Click here and do a quick speed test, we recommend a speed of at least 2 Mbps for Standard Definition, and a speed of at least 4 Mbps (or higher) for High Definition. Our player will auto-adjust quality based on your connection speed. If your speed is below the recommendation for either quality option, you likely will not experience smooth playback.

You can also try using a different browser, like Google Chrome, Firefox, Microsoft Edge, Internet Explorer etc. Another possible solution is manually adjusting your stream quality, if you’re on a desktop or laptop, click the gear icon in the bottom right of the video player and select ‘480p’…There is (mostly) no uniform way to manually adjust streaming quality on mobile, this will be done automatically.

Please note that while 3G/4G internet can be pretty fast, it’s notoriously inconsistent, your internet speeds on 3G/4G can fluctuate from second to second, even if you’re not moving around. DSL suffers from the best (or worst) of both worlds in this regard, it typically has lower speeds and high levels of inconsistency or fluctuation, meaning at one moment, you could have a fast enough connection to watch with no issues, and the next moment, your max speed could drop to something too low to watch without buffering. We generally recommend DSL users on a computer go ahead and manually set their quality to ‘480p’ (as described above.)

As a LAST resort, you can always switch your stream to “Audio Only” using the button on the player, this will, as described, only provide you with Audio, but it will require very very little bandwidth, and since we usually have professional color commentary, might be an improvement over nothing at all if you’re having trouble viewing.


It says 'Broadcast Has Ended' or 'ACCSLive isn't broadcasting right now'
First, try to confirm we actually are scheduled to be streaming. (We usually make announcements on our Facebook) –  Then, wait about 2 minutes, then refresh the page. Trying a different browser may help as well. (Firefox, Google Chrome, Internet Explorer, Microsoft Edge)


Supported Devices

Note: Supported devices listed below are for LIVE PLAYBACK only, for ‘On Demand’ device support, see this link.

  • PC
    • Operating Systems
      • Windows Vista
      • Windows 7
      • Windows 8, 8.1
      • Windows 10
    • Browsers
      • Internet Explorer 11 or higher
      • Google Chrome
      • Mozilla Firefox
      • Microsoft Edge
  • Mac
    • Operating System
      • OS X 10.5 “Lion” or Higher
    • Browsers
      • Safari
      • Google Chrome
      • Mozilla Firefox
  • Apple iOS
    • iPhone, iPad and iPod touch running iOS 5 or higher
      • iPhone 5 or higher, iPad 2 or higher recommended
  • Android
    • Version 4.x or higher
  • Roku
  • Chromecast
  • Xbox One and Playstation 4 (Supported, but not optimized)

Still having trouble? Send us an E-mail  (Response time varies, typically 1-2 days)